Code 4713 / 390 Hours / 9 months

Overview

The Customer Service program equips students to enter the role of a customer service agent. In this capacity, their responsibilities include delivering personalized services directly to customers of both private and public organizations. The goal is to elevate customer satisfaction levels, thereby fostering and, where necessary, enhancing customer loyalty.

Occupations

This program prepares you to work in customer service roles such as a customer service agent or clerk.

Opportunities

There is always a high demand for persons to work in the customer service industry. This program prepares individuals in multiple industries.

More Information

  • This program is offered online only
  • ALL EXAMS are done at the centre
  • Students must have a laptop/PC equipped with Windows 10

Registration Information

  • You may apply online at AdmissionFP however you must come in person to register
  • If you do not have a Quebec Permanent Code, you can get a temporary code here
  • You must bring ALL ORIGINAL documents to the Centre to be officially registered

Required documents for Registration

  • Birth certificate, long version with your parents’ names on it
  • High school diploma or transcript
  • Medicare card or driver’s license
  • Birth certificate, long version with your parents’ names on it
  • 3 consecutive years of notice of assessment tax forms or municipal tax forms (proving you have lived in Quebec for 3+ years)
  • High school diploma AND transcript
  • Medicare card or driver’s license
  • Canadian citizen card/certificate or PR card
  • CSQ (certificat de selection du Quebec) or 3 consecutive years of notice of assessment tax forms or municipal tax forms (proving you have lived in Quebec for 3+ years)
  • High school diploma or proof equivalencies
  • Medicare card or driver’s license
  • Refugee claimant document
  • CSQ (certificat de selection du Quebec) with an R8 code
  • Study permit
  • High school diploma or proof equivalencies
  • Medicare card or driver’s license

To be eligible for admission to the Customer Service program, candidates must meet one of the following requirements:

Have earned Secondary III credits in mathematics and Secondary IV credits or the equivalent in language of instruction and second language
OR
Hold an Attestation of Equivalence of Secondary Studies (AESS)
OR
Have successfully completed the General Development Test (GDT) without specific prerequisites
Be at least 18 years of age
OR
Meet the eligibility criteria for Emploi-Québec’s Manpower Training Measure
(This STC is eligible for the TCST-STC bridge)

The admission requirements for the TCST-STC bridge are identical to those that apply to the TCST-DVS bridge:

  • Hold a TCST
  • AND – Be at least 16 years old on September 30 of the school year in which you start vocational training;
  • AND – Have earned the required credits in language of instruction, second language and mathematics in Secondary Cycle 1 in general education in the youth sector or in Secondary II in adult general education.

Registration office is open Monday to Friday from 8:00 am to 3:30 pm

CDC PONT-VIAU
60, Lahaie Street
Laval (Qc) H7G 3A8

450-680-3032 ext.4100