Code 5885 / 1800 Hours / 18 months
Overview
Learning how to optimize software and use both recent and older operating systems; creating, using databases and the use of telecommunications. Learn the skills necessary for network management: assessing the structure and functioning of computer systems, developing programs, installing hardware and software, managing access, setting up resource sharing, troubleshooting and computer optimization.
Occupations
Graduates of this program often find employment as IT support specialists, technical support and hardware installation technicians.
Opportunities
The Information Technology Support formerly Computing Support is a field in high demand. As a result our students often secure gainful employment during their internships. This program provides a a solid foundation in Information technology with endless possibilities.
- This program is offered in a hybrid format
- All exams are done at the centre
- At the teacher’s request some activities must be done on-site.
- Students must have a laptop/PC equipped with Windows 10. MAC is not permitted
- RAC is available
| Code | Statement of Competency | Hours | Credits |
| 962-302 | Determine their suitability for the occupation and the training process | 30 | 2 |
| 962-316 | Use office software | 90 | 6 |
| 962-328 | Install and configure operating systems | 120 | 8 |
| 962-333 | Apply a method to solve computing problems | 45 | 3 |
| 962-342 | Interact in work situations | 30 | 2 |
| 962-357 | Assemble and install computer terminals | 105 | 7 |
| 962-367 | Install and configure local networks | 105 | 7 |
| 962-373 | Manage hardware and software computing resources | 45 | 3 |
| 962-385 | Ensure that peripherals function properly | 75 | 5 |
| 962-395 | Communicate in French during information technology support activities | 75 | 5 |
| 962-405 | Ensure that mobile devices function properly | 75 | 5 |
| 962-418 | Start working in the occupation | 120 | 8 |
| 962-425 | Use system commands and a scripting language | 75 | 5 |
| 962-435 | Use virtualization environments | 75 | 5 |
| 962-448 | Use servers to manage access to network resources | 120 | 8 |
| 962-456 | Use a database management system | 90 | 6 |
| 962-464 | Deploy software | 60 | 4 |
| 962-475 | Apply a technical support process for clients | 75 | 5 |
| 962-485 | Carry out maintenance and monitoring interventions on servers and networks | 75 | 5 |
| 962-496 | Carry out support interventions in connection with communication and collaborative tools | 90 | 6 |
| 962-507 | Restauration and optimization of computer terminals | 105 | 7 |
| 962-518 | Enter the workforce | 120 | 8 |
| TOTAL | 1800 | 120 | |
Registration Information
- You may apply online at AdmissionFP however you must come in person to register
- If you do not have a Quebec Permanent Code, you can get a temporary code here
- You must bring ALL ORIGINAL documents to the Centre to be officially registered
Required Documents for Registration
- Birth certificate, long version with your parents’ names on it
- High school diploma or transcript
- Medicare card or driver’s license
- Birth certificate, long version with your parents’ names on it
- 3 consecutive years of notice of assessment tax forms or municipal tax forms (proving you have lived in Quebec for 3+ years)
- High school diploma AND transcript
- Medicare card or driver’s license
- Canadian citizen card/certificate or PR card
- CSQ (certificat de selection du Quebec) or 3 consecutive years of notice of assessment tax forms or municipal tax forms (proving you have lived in Quebec for 3+ years)
- High school diploma or proof equivalencies
- Medicare card or driver’s license
- Refugee claimant document
- CSQ (certificat de selection du Quebec) with an R8 code
- Study permit
- High school diploma or proof equivalencies
- Medicare card or driver’s license
Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor’s degree
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning