Code 5821 / 900 Hours / 9 months
Overview
The program aims to train individuals in the sales of products or services, enabling them to offer solutions tailored to their customers’ needs. It emphasizes providing advice, fostering a trusting atmosphere, and cultivating customer loyalty through personalized service that aligns with customer expectations. In addition to sales and consulting responsibilities, sales consultants may also oversee in-store merchandise management and provide after-sales support.
Occupations
Upon graduation graduates may find careers as retail sales representatives, account representative, sales merchandising, after sales support or sales consultant.
Opportunities
This program is a general program allowing students to enter a multitude of industries in a sales capacity.
- This program is offered in a hybrid format.
- All exams are done at the Centre.
- At the teacher’s request some activities could be done in-person.
- Students must own or have access to a laptop/desktop for learning and study
- RAC is available
| Code | Statement of Competency | Hours | Credits |
| 948-422 | Determine their suitability for the occupation and the training process | 30 | 2 |
| 948-436 | Establish professional relationships in the workplace | 90 | 6 |
| 948-443 | Interpret consumer behaviour | 45 | 3 |
| 948-452 | Provide customer service | 30 | 2 |
| 948-468 | Sell products and services | 120 | 8 |
| 948-473 | Perform sales-related transactions | 45 | 3 |
| 948-481 | Manage their time at work | 15 | 1 |
| 948-492 | Use job search techniques | 30 | 2 |
| 948-504 | Begin acquiring professional sales experience | 60 | 4 |
| 948-512 | Become familiar with the laws and regulations governing professional sales | 30 | 2 |
| 948-522 | Provide after-sales service | 30 | 2 |
| 948-534 | Perform sales-related activities in French (as a second language) | 60 | 4 |
| 948-543 | Keep their knowledge of products and services up to date | 45 | 3 |
| 948-554 | Perform stock management activities | 60 | 4 |
| 948-563 | Perform visual merchandising activities | 45 | 3 |
| 948-573 | Make connections between marketing strategies and sales of products and services | 45 | 3 |
| 948-588 | Integrate into the workplace | 120 | 8 |
| 900 | 60 | ||
Registration Information
Required Documents for Registration
- Birth certificate, long version with your parents’ names on it
- High school diploma or transcript
- Medicare card or driver’s license
- Birth certificate, long version with your parents’ names on it
- 3 consecutive years of notice of assessment tax forms or municipal tax forms (proving you have lived in Quebec for 3+ years)
- High school diploma AND transcript
- Medicare card or driver’s license
- Canadian citizen card/certificate or PR card
- CSQ (certificat de selection du Quebec) or 3 consecutive years of notice of assessment tax forms or municipal tax forms (proving you have lived in Quebec for 3+ years)
- High school diploma or proof equivalencies
- Medicare card or driver’s license
- Refugee claimant document
- CSQ (certificat de selection du Quebec) with an R8 code
- Study permit
- High school diploma or proof equivalencies
- Medicare card or driver’s license
Persons holding a Secondary School Diploma or its recognized equivalent, for example, an Attestation of Equivalence of Secondary V studies, or a postsecondary diploma such as the Diploma of College Studies or a Bachelor’s degree
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.
Registration office is open Monday to Friday from 8am to 3:30 pm
CDC PONT-VIAU
60, Lahaie Street
Laval (Qc) H7G 3A8
450-680-3032 Ext.4100